Refund policy

Return & Refund Policy

At Gimi Michi, we take great care in delivering authentic, high-quality Korean food products to you. However, if something doesn’t go as expected, here’s how we handle returns and refunds.

Refund requests can only be raised within 48 hours of delivery. Requests raised more than 48 hours after your order is delivered are not eligible for a refund.

1. Defective or Damaged Products

If you receive a product that is damaged, defective, expired, or incorrect, we will issue a proportional refund to your original payment method.

What you need to do:

  • Raise your request within 48 hours of delivery
  • Share clear video(s) of:
    • The outer packaging
    • The product received
    • The issue observed

Only videos are accepted as proof; photos alone are not accepted.

Once verified, the refund will be initiated. The product does not need to be returned.

2. Refund Amount

The refund amount will be equal to the purchase price you paid for the affected product(s), that is, the amount actually charged for them at checkout after any discounts or coupons. It is not calculated on the MRP or the listed price. If only some items in your order are affected, the refund covers the amount you paid for those items.

3. No Cancellations

Orders cannot be cancelled once they are placed.

Due to the nature of food products and immediate processing, we are unable to accept cancellation requests after an order has been successfully placed on our website.

4. Non-Returnable Items

All our products are food items and hence non-returnable and non-exchangeable, except in cases where the product is damaged, defective, expired, or incorrect, in which case a refund will be initiated.

5. Refund Timelines

  • Approved refunds are initiated within 2–4 business days.
  • The refunded amount may take 5–10 business days to reflect in your account, depending on your payment provider or bank.

6. Orders Not Eligible for Refund

Refunds will not be issued for:

  • Taste or flavour preferences
  • Bowl related imperfections
  • Bowl could be different from the ones depicted in the pictures
  • Minor packaging damage that does not affect product quality
  • Incorrect address or contact details provided by the customer*
  • Failed deliveries due to customer unavailability
  • Requests raised more than 48 hours after delivery

*If delivery cannot be completed due to an incorrect address or phone number provided by the customer, a ₹100 delivery and handling fee will be deducted, and the remaining amount will be refunded.

7. Contact Us

For any return or refund related queries, please contact us on WhatsApp: +91 95581 95901.

  • Support hours for calls: Monday to Friday, 10 AM – 6 PM IST
  • Support hours for email: 24/7